Privacy Policy

Welcome to New Delhi Professional Massage (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website or use our professional in‑hotel massage services in New Delhi, Gurugram, Noida, and surrounding areas.

Please read this policy carefully. By accessing our website or contacting us for services, you agree to the terms described below.

1. Information We Collect

Our website does not contain any forms, login panels, comment sections, or automated data collection tools such as cookies for tracking. We do not use analytics scripts or tracking pixels. However, when you voluntarily contact us via WhatsApp, telephone, SMS, or email to book a massage or ask a question, you may choose to share certain personal details.

Information you may voluntarily provide includes:

• Contact details: Your full name, phone number (including WhatsApp number), and email address (if provided).
• Service‑related information: Hotel name, exact hotel address, room number, name used for hotel check‑in, preferred appointment date and time.
• Payment information: Only when you communicate payment preferences (cash or online transfer) – we never store full payment card details or UPI credentials.
• Health preferences (optional): Any specific health conditions, allergies, or pressure preferences you voluntarily share to tailor the massage experience.

We do not collect IP addresses, device information, browsing behavior, or location data through this website. No cookies are placed on your device.

2. How We Use Your Information

Your information is used strictly to provide, coordinate, and improve our professional massage services:

• Schedule, confirm, and manage your in‑hotel massage appointment.
• Verify your identity and hotel registration to ensure safety and hotel compliance.
• Communicate booking updates, therapist arrival time, or changes/cancellations.
• Respond to your inquiries, complaints, or feedback.
• Improve service quality (e.g., understanding common requests – always anonymized).
• Comply with applicable legal or regulatory obligations in India.

We never sell, rent, or trade your personal information for marketing or advertising purposes.

3. Sharing Your Information

We only share your personal information in limited, necessary circumstances:

• With our licensed therapists: To deliver the service at your hotel room (we share your name, hotel address, room number, and appointment time).
• With hotel security / front desk (if required): Some hotels require guest verification before allowing a therapist entry. We share only the minimal information (your name and room number as registered).
• Legal compliance: If required by law, court order, or government regulation (e.g., to cooperate with law enforcement or legal proceedings in India).
• Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred. You will be notified via our website or direct contact before any such transfer.

We do not otherwise share your information with third parties without your explicit consent.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information you share:

• All WhatsApp and phone communications are managed on secure, password-protected devices with access limited to authorized coordinators and therapists.
• Information is not stored on public servers or unencrypted databases. Your booking details reside in our private communication records (WhatsApp chats, call logs).
• We regularly review our internal data handling practices to prevent unauthorized access or disclosure.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by Indian law.

• Booking details: Retained for 6 months after service completion for internal record‑keeping, dispute resolution, and quality analysis.
• WhatsApp/email conversations: Archived but not actively used after service completion. You may request deletion at any time.
• Financial records: Kept for compliance with tax laws (up to 7 years if required).

When information is no longer needed, it is securely deleted or anonymized.

6. No Cookies & No Automated Tracking

Our website is purely informational and does not use cookies, web beacons, fingerprinting, or any other tracking technology. We do not employ Google Analytics, Facebook Pixel, or similar services. Your visit to this website leaves no trace in our systems. The only interactions that generate data are those you initiate via external communication channels (WhatsApp, phone, email).

7. Third-Party Links & Services

Our website includes a direct link to WhatsApp (wa.me) for your convenience to contact us. WhatsApp is operated by Meta Platforms, Inc., which has its own privacy policy. We are not responsible for the privacy practices of third‑party platforms. We encourage you to review WhatsApp’s Privacy Policy before using the service.

We do not integrate any other external tools, widgets, or social media plugins on this website.

8. Your Rights (Access, Correction, Deletion, Objection)

Depending on your location (including India under the Digital Personal Data Protection Act, 2023, or residents of the EEA/UK), you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Ask us to correct inaccurate or incomplete information.
• Right to Deletion (“Right to be Forgotten”): Request deletion of your data, subject to legal obligations.
• Right to Restrict or Object: Limit how we use your data in certain circumstances.
• Right to Portability: Receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details in Section 9. We will respond within 30 days. No fees will be charged for reasonable requests.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us directly:

Address for legal correspondence: New Delhi Professional Massage, Service area: New Delhi, Gurugram, Noida, Faridabad, Ghaziabad (no physical walk‑in office).

10. Children’s Privacy

Our services are intended for adults aged 18 years and above. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately, and we will delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any revisions will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.